How to Request a Return
How to Request a Return
Requesting a return is easy! Follow these simple steps to submit
your return request directly in your customer account.
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STEP-BY-STEP GUIDE
Step 1: Sign In to Your Account
- Click the profile icon in our store menu, or visit our customer
account page: https://shopify.com/68928340233/account
- You'll be prompted to sign in
Step 2: Enter Your Email Address
- In the "Email" field, enter your email address
- Click "Continue"
Step 3: Verify with a Code
- Open the email we just sent you
- Copy the 6-digit verification code from the email
- Return to our store and enter the code
- Click to verify
Step 4: Select Your Order
- You'll see all your orders
- Find the order containing the item you want to return
- Click "Return items"
Step 5: Choose Items to Return
- If your order has multiple items, select which ones you want to return
- Click "Continue"
Step 6: Select a Return Reason
- Choose the reason for your return from the list
- Common reasons include: Too big, Too small, Wrong color,
Damaged, Defective, etc.
Step 7: Add Optional Notes
- Add any additional information about your return
- This helps us process your request faster
Step 8: Submit
- Review your return request
- Click "Submit return request"
- You'll receive a confirmation email
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WHAT HAPPENS NEXT
Once you submit your return request:
1. **Confirmation** - You'll receive an email confirming we received
your request
2. **Review** - Our team reviews your return request (usually within
3-5 business days)
3. **Approval** - If approved, we'll email you:
- Return shipping label
- Return address
- Instructions on how to ship your item back
4. **Refund** - Once we receive and inspect your returned item, we'll
process your refund within 10 business days
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NEED HELP?
If you have any questions about the return process, please contact us:
📧 Email: wheels.bt@gmail.com
For our full Return Policy, click here: [https://wheels-bt.myshopify.com/pages/return-policy]
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